What should a technician do if a patient expresses anxiety about the venipuncture process?

When a patient expresses anxiety about the venipuncture process, reassuring them and explaining the procedure is essential. This approach helps to alleviate fears and builds trust between the patient and the healthcare provider. By explaining what the patient can expect during the venipuncture, including sensations they might feel and the steps involved, the technician demystifies the process, making it less intimidating.

Addressing patients’ concerns not only shows empathy but also encourages open communication. This can lead to a more positive experience and may reduce the likelihood of complications, such as anxiety-induced movement during the procedure. Effective communication is a critical component of patient care, particularly in procedures that can be perceived as painful or scary.

The other options do not foster a supportive environment for the patient. Proceeding without addressing concerns may heighten anxiety, offering a choice of needle size could complicate matters unnecessarily without addressing the patient's anxiety, and asking them to leave the room dismisses their feelings and does not support their care.